Frequently Asked Questions

We have been providing courier and relocation services in Rwanda for over years, building a strong reputation for reliability and excellent service.

Yes, we are fully insured. All our services come with comprehensive insurance coverage to protect your belongings during transit.

Our pricing is based on several factors including distance, volume of items, type of service required, and any special handling needs. We provide free, no-obligation quotes.

We accept cash, bank transfers, and mobile money payments. For corporate clients, we also offer credit terms with proper documentation.

For most moves, we request a small deposit to confirm scheduling, especially during peak periods. The remaining balance is paid upon completion or as agreed for corporate clients.

Yes, we provide high-quality packing materials including boxes, bubble wrap, tape, and protective covers. These can be included in our service package or purchased separately.

Absolutely! We specialize in handling fragile and valuable items with extra care. Our team is trained in proper packing and handling techniques for delicate items.

Yes, we offer secure storage solutions for both short-term and long-term needs. Our storage facilities are climate-controlled and monitored 24/7.

We relocate all types of pets including dogs, cats, birds, and small animals. We have specialized carriers and experienced handlers for different pet types.

Required documents include vaccination records, health certificates, and import/export permits for international moves. We assist with all necessary documentation.

Yes. We use pet-friendly handling, secure carriers, and careful scheduling to reduce stress. Our team monitors your pet throughout the journey and keeps you updated when needed.